Happy Customers

Our passionate and global customer community informs and inspires. Biktrix riders share travel stories and photos, offer tips on after-market upgrades, and connect with each other through their common bond as Biktrix eBike owners.

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Real Customers. Real Stories

Read below as real customers share their experience with their Biktrix eBikes and how much everyone loves our electrical bikes!

Cancy C

"It Gave Me An E-Grin From Ear To Ear."

1st ride was 20 miles from home & it gave me an E-Grin from ear to ear! With the speed, torque sensor and thudbuster, I was blown away!

Michael D

"Things Have Changed"

Los Burros road, Pacific Valley, Big Sur, CA. I tried to ride up this grade as a young flatbelly, but the best we could do was park one car at the bottom, and drive the bikes to the top. Now, things have changed.

Daird M


Being able to go faster than mosquitoes: PRICELESS!

Michael B

"The Smiles And Miles Continue."

Took my Stunner X on my first off-road ride...  The "Smiles & Miles" continue!  It was amazing! Handled the hills and bumps like a champ!

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A Swiss Army Knife of Bikes

Highly recommended if you want a Swiss Army knife of bikes! It's a beast and I enjoy it every time I ride - checks all my boxes and puts a smile on my face.

Thanks to Roshan and the team for a great package!"

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Changed My Life

"As far as I'm concerned the Biktrix Juggernaut is one of the best e-bikes you can buy. The experience matches the specs and won't disappoint. You can find cheaper bikes, but Biktrix knows what they're doing, and they're a great company to deal with both before and after purchasing. It's an awesome bike at a good price and I can't recommend it enough.

Overall I couldn't be happier I made the decision to order the Juggernaut. It hasn't been that long but it's already having a positive impact on my life."

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Based on 4540 reviews
Brake Upgrade

Good improvement over the stock brakes, stock brakes do work fine, these give a little more control.

Replacement battery thumb lock

My battery thumb lock on Hub Duo broke. It was made of plastic. Biktrix support sent me a metal one as a replacement. That is good because it now will never break again. The support of Biktrix is very good. They are very fast to respond if you have a problem with your bike. The bikes are not perfect, no bike is. Any bike can have a defect. But what makes a bike great is if the company that sells it, supports it. Biktrix does that.

Schwalbe MOTO X Tires 27.5x2.8

Replaced the stock 27.5x3 knobby tires with these. Quieter, smoother and mostly they handle much better, especialy in turns.

Juggernaut Ultra Duo 4 Step-Thru?

Lots of power. Easy to assemble . So far I haven't put many K on the bike.

Cell Phone Mount
Luc Gaudreault
Cell mount

Good quality

Nice ebike

My only disappointment at this time is the headlight. Biktrix should offer some options between the 100 lumen basic light and the 2000 lumen Armageddon. 100 lumen is only good to be seen. In order to see the road without blinding other drivers, an 800 lumen would be a good compromise and more affordable than the Armageddon.

[Select] Motor Power
Richard Meissner
Great E-Bike

I haven’t been able to ride much. Due to the weather in the northeast. But I still get out for small rides. I love the bike! My first mid drive bike with a cadence sensor. I can feel the quality of the bike when I ride.

Cell Phone Mount
Shannon Waldman
Love my cell phone mount

The cell phone mount was well priced and very sturdy.

Expensive and some major flow

I am disappointed as the item is expensive and shipping across Canada was overpriced.
My biggest gripe is that after installing this, parts that were hidden and protected from the environment (controller and cables) are now fully exposed. The look is negatively affected and I worry about the long term reliability of the parts.
So, I removed it and if I could return it, I would.
I feel bad giving a bad review because otherwise, I have been happy with my eBike and more importantly, the support service of Biktrix!

Nico Bike Bell
Shannon Waldman
This bell is a must!

I highly recommend everyone that bikes to purchase this bell, I have had others this is by far the best.

Back-saver Seat Post

The Thud Buster seat post takes the pain out of bumps. As an older rider, the big potholes and drop-offs aren't as easy to shrug off anymore, but with the Thud Buster seat post they're not nearly as rough.

Great but not perfect

The light is very bright which is good but it has a little too much flood for my liking. I think if they had one that had a little bit more of a focused beam then that would probably be a better fit. With the Armageddon light you get plenty of illumination on the sides but not enough in front of you in my opinion.

Love the bike👍😊

Riding the bike with the mid drive is great. I was use to have a hub drive. I can tell I’m going to love this bike.

FS Pro Parts

Hi I needed some parts for my well used Juggernaut FS PRO. Not only fast delivery but great service on several questions by Biketrix support. Real stunning and one of its kind

We got to rent some bikes before we bought. A lot of fun even in November. I like the 4 in tires

Stunner LT 7
who would have thunk it?

My wife loves it. We go riding and its November. A lot of fun!

Good to know I can get support

You’ve always responded quickly with helpful solutions and guidance.Much appreciated!


So far the Wren Ratcheting freehub seems rock solid. If I had known the standard freehub would fail, I would’ve ordered it as an upgrade when I ordered my Jugg Ultra Duo.

Headlight with horn

The size of the light is just appropriate it’s light easy to install very handy combined with horn. The light is bright enough for its function the button for the horn can be mounted on the cross bar of my favour with a wire. Overall satisfactory for such a reasonable price.


Nice light. Very bright.

Biktrix Care+ Plans
Timothy Hanson
Where Oh Where Has My Care Plan Gone?

Well, I've had my bike for over a month, and I haven't received anything, as of yet, regarding my Care Plan?

Great potential, but only as good as it’s weakest feature.

I have owned 3 -bikes and I was extremely excited to buy a bike that has all the features I want. Unfortunately, their responses to questions and website information are not in alignment with non-working features that come to the surface with a little riding time (145 miles).
1. I got stranded, having to walk several hills over a 5 mile stretch to return home. Amongst listed features is a battery gage (% charge and remaining miles estimate/range). It dropped from 50% to 7% in 3 miles that was mostly downhill. They confirm these readings are “not applicable for accurate tracking and to use voltage reading of 44V” to trigger battery recharge, but it shuts down at 45.4 V. Their response to a fix is, “modifications cannot be made.” My other e-bikes had working battery gages, like those of my biking friends.
2. With seat at maximum height, handlebars are too low to meet recommended level.
3. They said the throttle functions with PA0, which is not the case, but they offered to fix that after pressuring them to deliver what was offered.
4. For safety on public roads, I want the taillight on, but when I do that, the display dims to the point that it cannot be read on a sunny day with sunglasses on.
5. $1037 US$ is the minimum cost to return my bike, so it makes no sense to return. I must live with the flaws.
6. Customer support totally misunderstood my straightforward questions on 3 occasions, putting me through hours of effort for nothing. I am a bit hopeful that there is a misunderstanding regarding resolution for the battery gage. I appears that I am on my own to come up with more comfortable handlebar height. I will try installing type A handlebars to reduce wrist pain I have experienced.
7. Some other relatively minor issues are: motor is noisy compared to a previous 750 watt center drive motor, shifting while going up hill is troublesome. The motors stops between shifts, causing slowdown or stops on steep hills. It shifts more smoothly at full throttle.
On the positive side, the riding experience and workmanship are excellent. It has gobs of power and sails over the steepest hills if desired. I use it with PA0 or PA1 for nearly all my hilly travels. I love the ability to choose any color. Support is quick to respond, but misunderstandings take time to resolve.
My test drive for standard battery capacity gave me 42.1 miles, over 4904 vertical feet total climb at 10.1 average MPH round trip. That is better than my previous e-bikes including one with a 20 ah battery.

I want to give at least 4 stars, but the weakest features are like an anchor that drags the whole experience down.

Juggernaut XD Duo
Joshua McMinn
Awesome bike, but a little cheap on the overall package

So let's get this out up front. As an e-bike, this thing is AWESOME. It rides great. The motor is very springy and accelerates or climbs like a dream. It easily does 30mph on flat ground and can get to 35mph before you get to the point where the motor is going full blast to barely increase the speed, which is fine -- it's geared for quick acceleration and for use as a bicycle. If I wanted to go faster than 35mph, I would have bought a Sur Ron or something like that at a pretty similar price point. All and all, if you are looking for an electric bicycle that sits in the grey area between a bike and motorcycle, but is closer to the bicycle side of the spectrum, this is it. The suspension is smooth -- at least on pavement. The 27.5x3 Kendra tires I got are solid and a good compromise between super fat tires and "bike" tires. The metal fenders are built like tanks. While it would have been nice if it already supported it, the add on mount for a second battery is already there for when they get that working, which is nice. Basically no complaints on the actual ride.

So why not 5 stars? Because the overall package is a bit chintzy on quality of life features, and this is a premium price point. You could seriously start looking at electric motorcycles at this general price point, so that is the sort of thing this is competing against. The most glaring omission is that the bike ships with a rear reflector as opposed to a tail light that powers off the bike battery. Yes, this is officially an off road bike that is technically not street legal in most localities. Yes, the premium is mostly for the dual drive motor. But on the other hand, it was sold with a "commuter package", so "wink wink", we both know what is up, and for $5600 it ought to have a working tail light like most much cheaper e-bikes do. Yes, I can get a rechargeable battery powered tail light. But now I have to remember to take it off to charge it, remember to put it back on, and remember to turn it on separate from the headlight, and for the price of this bike I shouldn't have to do that.

Second, the included DS104 display that comes on it is a little underwhelming at this price point. It's mostly functional -- other than the fact that the software doesn't compensate for draw current when displaying battery remaining, causing the meter to swing wildly, and show much lower remaining batterly when the motor is running than what is true, it does the job (not sure if the battery gauge issue is Biktrix programming or the default display firmware). It's just that the plain black on white LCD feels very basic on what is a very premium bike. I'd probably forgive the look if the battery gauge properly corrected for draw current and didn't spazz out, but -- it kind of feels like they had trouble getting any display working with this motor, and managed to get this specific one barely functioning and just went with it, which is fine on a prototype. Less so on a sold premium product such as this.

To be fair, the included Armageddon headlight is definitely premium and not "chintzy", and I have no real complaints at all about it. A minor quibble that they had to hard wire splice it to the battery cable, apparently because they don't have it with a compatible slip plug, but then again, you won't be looking to replace this. The commuter package included rear rack is adequate -- I have no complaints about it other than the lack of places to bolt something onto it, but that complaint applies to literally *every* third rack on the market, so can't fault Biktrix for that.

Anyway, I do really love the bike part of the bike. The thing is a beast. It's incredibly fun to ride. It is quite amusing to beat cars off the line at traffic lights. (grins). It's just that for the price point, the overall package matters, and there are some quality of life misses here.

Juggernaut Classic Duo Step-Thru

This bike is more comfortable for 50+ mile rail trail riding than my FS mountain bike. No need for a step over since this bike is not going off road.
The 750watt mid motor is my favorite setup.

So far so good

Tires work well on ice and snow, great traction. Very satisfied!