Need A Hand?
Good afternoon - I am super happy with the product - but it took me over a week to get it assembled and confident on how to operate it. What I was not happy with - was the way things transpired once I got the bike. To start - the bike didn’t come with any kind of booklet / owners manual / etc. It didn’t even come with directions / links to show how to put ot together. I purchased all the extra addons from you guys the aftermarket seat / seat post / wasn’t even installed. Also - what made things worse is that the wren fork was installed but the carbon protection guards along with all hardware was still in the packaging. Why didn’t you finish it he install? I had to email support a tons of times to get some direction on what I needed to do. They did finally send me some pictures / and URL’s to help at the end but at that point I was already frustrated and spent hours trying to figure it out. A simple install booklet/directions for my exact bike would have solved all my frustrations and then an owners manual to include all knowledge areas of the bike would have been great. I didn’t even know how to charge it or operate the onboard computer. . I still don’t know how to remove the battery / what the 3 prong outlet on the bottom of the frame is? Having a customer request all of this after the fact seems ridiculous and unorganized. More proactive customer support planning would be have been a huge advantage. I expected to open the box and have a set of documentation to include a complete step by step assembly instructions for my exact bike. And a complete owners manual - how to use everything on the bike. Doesn’t seems to much to ask for paying $6k on a bike.
Finally got it yesterday. The bike speaks for itself. Biggest problem was with Shipping, Purolator/CanadaPost service is deplorable.