After 2 weeks of ownership all is good.
I have been travelling and only have 40km on the bike. Assembly was straight forward using your video for guidance.
The bike works very well, I've had it on asphalt, gravel, and a few trails.
The bike is stable and sure footed. Anyone that has seen it is impressed with the workmanship and quality of the build. I'm very pleased with the ease of shifting gears.
For myself 6'3", 200 plus pounds and 75 years of age this step thru Juggernaut was the right choice.
Thanks Biktrix .
After what I would call an unhappy wait for the delivery, we got our bikes
Hub Duo for her
Ultra Duo 3 for me
We must say we are very pleased with the bikes, the service the day we picked them up and the apology for the long wait.
Ryan at the Saskatoon store was exceptionally good as a man to deal with
We bought two bikes. Hub duo and the Ultra dual 3
We were told it would be a few
Days to get them in, only because of the colour choice one one of the bikes.
It’s been three weeks and the excuse is we have 200 bikes come in to get ready, this is our busy season. If you bought in December we could have it sooner
I asked if they could try to have it ready for Saturday when we are in town, the answer. NO. We are closed this Saturday for the long weekend.
Well………. I have owned a couple or three businesses, when it was our “busy season” we worked overtime and 7 days a week to catch up and ensure we had happy customers
Has anyone any work ethics anymore ?????
Very unhappy customer!!!
The Ultra 1000 is a real cruiser…takes the hills with no sweat and the 24x4 inch fat tires are very comfortable reducing many bumps. I also have the extender which still allows room to step thru. I have the smallest extender. The mid drive with torque-cadence is a perfect match. If one can afford the Ultra 1000 go for it, however I think the hub 750 would also be a great second choice. Delivery was only one week. Biktrix support were very helpful on sale and customer tech support have answered all my questions after purchase. Glad I choose Biktrix.thank-you!
I ordered the Juggernaut Ultra Duo 3 and was notified that delivery would not be until late April 2023. So I joined a Facebook group. Wow. There are many disappointed Biktrix bike owners in Facebook. I found out there customer service was not very good. So I decided to cancel my order since it was not due until late April. By the way this is only three days after I ordered it. Customer service informed me that they were going to charge me a 10% cancellation fee, even though it was only three days after I ordered it and they were not planning on delivering it until late April. So add me to the long list of disappointed people. You can't call me an owner because I cancelled so as to avoid the headaches that so many other owners had. I encourage anyone interested in these bikes to join that group. Biktrix employees are not allowed to be members of the group
We would also like to draw your attention to the Facebook group with over 8,000 members who have had vastly positive experiences with our products and services. We take great pride in the feedback we receive from our customers, and we appreciate the support and loyalty that they show us.
We want you to know that we take all customer reviews seriously, both positive and negative. We are committed to addressing any concerns raised by our customers and to ensuring that they are satisfied with their purchases. Our customer service team is available to assist customers with any issues they may encounter, and we encourage customers to reach out to us directly so that we can address their concerns promptly.
We understand that some customers may have had negative experiences, and we are committed to improving our services and addressing any issues that arise. We value our customers' feedback and take it seriously as we strive to provide the best products and services possible.
In conclusion, we want you to know that we appreciate your interest in our products and that we are committed to providing the best customer experience possible. We encourage you to join the Facebook group with over 8,000 satisfied customers and to reach out to us directly if you have any further questions or concerns.
Thank you for considering Biktrix as your e-bike provider.
The Biktrix Team