Happy Customers

Our passionate and global customer community informs and inspires. Biktrix riders share travel stories and photos, offer tips on after-market upgrades, and connect with each other through their common bond as Biktrix eBike owners.

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Real Customers. Real Stories

Read below as real customers share their experience with their Biktrix eBikes and how much everyone loves our electrical bikes!

Cancy C

"It Gave Me An E-Grin From Ear To Ear."

1st ride was 20 miles from home & it gave me an E-Grin from ear to ear! With the speed, torque sensor and thudbuster, I was blown away!

Michael D

"Things Have Changed"

Los Burros road, Pacific Valley, Big Sur, CA. I tried to ride up this grade as a young flatbelly, but the best we could do was park one car at the bottom, and drive the bikes to the top. Now, things have changed.

Daird M

"Priceless."

Being able to go faster than mosquitoes: PRICELESS!

Michael B

"The Smiles And Miles Continue."

Took my Stunner X on my first off-road ride...  The "Smiles & Miles" continue!  It was amazing! Handled the hills and bumps like a champ!

A Feeling Of Freedom

At first, Brenda was completely against the idea of an electric bike...
until she rode one for the first time.  Now, her and her husband are
riding more than ever and having a blast doing it! 

Brenda's knee injury no longer holds her back from exploring her beautiful community.  Watch the film to hear their story.

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A Swiss Army Knife of Bikes

Highly recommended if you want a Swiss Army knife of bikes! It's a beast and I enjoy it every time I ride - checks all my boxes and puts a smile on my face.

Thanks to Roshan and the team for a great package!"

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Changed My Life

"As far as I'm concerned the Biktrix Juggernaut is one of the best e-bikes you can buy. The experience matches the specs and won't disappoint. You can find cheaper bikes, but Biktrix knows what they're doing, and they're a great company to deal with both before and after purchasing. It's an awesome bike at a good price and I can't recommend it enough.

Overall I couldn't be happier I made the decision to order the Juggernaut. It hasn't been that long but it's already having a positive impact on my life."

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#ilovebiktrix

CUSTOMER REVIEWS

Based on 4612 reviews
76%
(3518)
11%
(506)
6%
(275)
2%
(113)
4%
(200)
Just what I needed

I needed a place to mount my phone holder so that it would not block my view of the display. This Extension mount is perfect. I connects to the handlebar stem, and when secured it is super stable and strong. Now I can place my phone where I can easily see it, and my display is also fully visible. I even have room for another accessory if needed. It is a great quality extension mount that is also a terrific value for the price. 5 stars from me.

Lock ring tool and customer service

Tool worked great and customer service was excellent

Great service

Fast service love my classic Duo—regularly do 50 mile rides—doing a 109 mile ride this summer

Speed Sensor Installation Failure

I havent been able to find ANY bike shops in all of Southern California that will work on Bafang electrical systems on bikes that they are not dealers for.
I am attempting to install the sensor myself and am finding the "Online" suupport quite simplistic and not the same as my bike. Quite disappointed that my 15 month old Jugg Ultra Duo 3 is breaking down just three months after the warranty period. No service available on this bike. ;-(

Bitrix replacement motor

New motors installed and working as should. Problems was the cost of shipping was over $200.00 dollars American almost $300.00 Canadian and don’t understand why as a Canadian customer I was billed USA ! Also I inquired about a new e bike you had on promotion for $575.00 and said I already bought two bikes when you were promoting and also 2 spare batteries! Yet your representative said she would let me know if she could sell me one for a spare but I have not yet got back to me with an answer?? We come to Florida for 5 months in winter and rely on our bikes for transportation and keep us physically active we are 70 years old and have road our bikes 4000 kilometres and enjoy theme a lot and due to Christmas holidays and miss communication we were without working bike from December 23 till February 5 . Please advise me if we can get the deal on third bike for spare. Still a loyal customer and have much praise for your products but very disappointed with repairing and evaluation process thanks John and Catherine

Break problem

Support was fantastic team helped with trouble shooting a break problem I was having & I was able to repair myself .

R
Tire Repair Kit
Robert Smith

Tire Repair Kit

Eager to setup and ride

Looking forward to a great spring of riding.
Will update you once I have the opportunity to take the bike out of the box.
EAGER TO RIDE.

R
Juggernaut Hub Duo Step-Thru
Robert + Felicity Martel
No Delivery received

Hi,
Robert takes the bike for me. This has not been delivered to date. So I can't give a review.
Susanne

Still waiting.

Received an email January 30th telling me that my bike was picked up by the shipper in Vancouver and was on its way. I live less than 300km from Vancouver. Am still waiting, growing more impatient and annoyed by the day.

Great bike so far

I purchased a juggernaut ultra duo 4 step through. It was delivered iin good shape there was only a small amount of damage to the box on very bottom.
Assembly was very easy and no adjustments have been required yet. The only problem I had was disc brake disc on front tire. The second battery box was wedged against brake disc on front tire. I have bent the disc slightly to take warp out of the disc. It still rubs so clearly needs more work. I have realy enjoyed riding again. I had bad sarcoidosis which damaged my lungs and have had cancer so having the ability to ride up hills a lot further down trails has opeded up a whole lot of freedom for me personally. It is just wonderful. I live in Northern New England so like Canada it's snow covered here. The 4" tires seem to stick to snow like velcro. I will write again in spring when I can really test it. Thank you biktrix for great product.
Ernest Jean

So helpful. My issue is solved. Thank you!

Good product, expensive shipping.

There is nothing wrong with the product. It is of good quality and fits well. Unfortunately the shipping cost nearly equalled the product price, even though the distance was only 150 miles. I would gladly have waited a few days rather than pay $25 shipping for a part that only weighs a few ounces. Oh well, I went for it anyway because the price and shipping combined was roughly the same as Amazon's "free shipping" price. I bought it through Bik Trix because I wanted to support a Canadian company.

Love my bike

I almost never peddled. I ran it all day and over 40 miles of scouting. I’m looking forward to doing it again.

Smooth and thorough return and repair process

I needed my back wheel rebuilt. There is an online form Biktrix uses for shipped repairs. it requires a lot of detail but really it is no more than what this sort of thing should require. The online process was seamless. I got my wheel back in a couple of weeks and the repair was done perfectly.

Comfort saddle

This seat is making our bike riding a lot more comfortable

C
Biktrix A-Bars
Clint Schumacher

Biktrix A-Bars

Bafang Ultra/M600/BBSXX Lock Ring Tool

Twist Grips as an option

They would make a nice option at the time of purchase. Customer can select twist grip or thumb throttle. I really like the half twist grip.

L
Swift Lite 3 Step-Thru
Loretta Kwasniewski
Lost in transit

Only received the bike yesterday and there is snow here so I won’t be able to ride it for a few months.

Improved safety

I had to adjust by saddle up, so that the light would clear the rear rack, but I actually find my ride better after the adjustment.

Some of the routes that I take are on surface streets, and it is nice being able to signal my intention to turn. The audible signal alert is useful when pedestrians are standing nearby and it draws their attention as I approach to turn. On my first ride, this prevented a couple from stepping out in front of me from the sidewalk at a corner.

The horn already proved useful on my first ride as a motorist opened their door, I was able to alert them as I approached quickly, and they waited until I passed before stepping out of their car.

I like the added security of the alarm function because I am nervous about leaving my Stunner X unattended for long periods.

Another review suggested compatibility with the wired light system existing on the bike. I second that. It would be nice to have it integrate with my brake light, rather than rely on motion, plus control of my headlight from the controller would be useful.

Overall, it was a good purchase.

Awesome out of the box

Not riding season here yet, but went through all the features, amazing! Can't wait to try it on the bike.

Great idea..could use some refinement

The light is a great idea, however in retrospect I would like to see you integrate the features in to bike’s existing light. This light requires a second switch to turn on the tail light, plus needs to be removed from the bike for charging. Removing the original light leaves an uncapped wire dangling, which will corrode and easily be damaged. So why not use the existing wiring to keep the battery charged, and just add the switch to remote control the turn signals and alarm?

Excellent product

Saddle

Have not ridden bike yet.