Happy Customers

Our passionate and global customer community informs and inspires. Biktrix riders share travel stories and photos, offer tips on after-market upgrades, and connect with each other through their common bond as Biktrix eBike owners.

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Real Customers. Real Stories

Read below as real customers share their experience with their Biktrix eBikes and how much everyone loves our electrical bikes!

Cancy C

"It Gave Me An E-Grin From Ear To Ear."

1st ride was 20 miles from home & it gave me an E-Grin from ear to ear! With the speed, torque sensor and thudbuster, I was blown away!

Michael D

"Things Have Changed"

Los Burros road, Pacific Valley, Big Sur, CA. I tried to ride up this grade as a young flatbelly, but the best we could do was park one car at the bottom, and drive the bikes to the top. Now, things have changed.

Daird M

"Priceless."

Being able to go faster than mosquitoes: PRICELESS!

Michael B

"The Smiles And Miles Continue."

Took my Stunner X on my first off-road ride...  The "Smiles & Miles" continue!  It was amazing! Handled the hills and bumps like a champ!

A Feeling Of Freedom

At first, Brenda was completely against the idea of an electric bike...
until she rode one for the first time.  Now, her and her husband are
riding more than ever and having a blast doing it! 

Brenda's knee injury no longer holds her back from exploring her beautiful community.  Watch the film to hear their story.

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A Swiss Army Knife of Bikes

Highly recommended if you want a Swiss Army knife of bikes! It's a beast and I enjoy it every time I ride - checks all my boxes and puts a smile on my face.

Thanks to Roshan and the team for a great package!"

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Changed My Life

"As far as I'm concerned the Biktrix Juggernaut is one of the best e-bikes you can buy. The experience matches the specs and won't disappoint. You can find cheaper bikes, but Biktrix knows what they're doing, and they're a great company to deal with both before and after purchasing. It's an awesome bike at a good price and I can't recommend it enough.

Overall I couldn't be happier I made the decision to order the Juggernaut. It hasn't been that long but it's already having a positive impact on my life."

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#ilovebiktrix

Customer Reviews

Based on 4633 reviews
76%
(3536)
11%
(506)
6%
(276)
2%
(113)
4%
(202)
Powerful Do-It-All Bike

The Juggernaut Hub Duo has power when you need it for city riding, the torque sensor makes it feel like riding a bike, and the massive tires let you take it on trails for some off-road fun whenever you want (they also make the ride very comfortable). I haven't even had to use the second range extender battery because the original has given me plenty of range, but the option to bring it along is great to rely on whenever necessary. The step through is a must for city riding, especially here in downtown Vancouver. It makes stoping and going much more comfortable.

Overall it's huge, fast, and reliable. Putting tons of attachments all over it is starting to make it feel more like a motor bike than an ebike. Highly recommend.

So far so good

Perfect fit,on sale too. She rides like a new bike again. Still lovin my Jugernaught 8yrs later!!

Customer service and the bike SUCK

The ebike front fork fell off right out of the box. The bike is broke and is unrideable. Front fork pulls apart and wobbles making it unrideable. Customer service is offering a 40% for a new front fork on a bike that was sent already broken before I recieved it. I would like to sent the bike back for a full refund.

bafang ultra crank arms

the order arrived promptly and was what I ordered. great service!

Juggernaut classic duo step over

200 miles on it couldn't be more happy with the bike.
Motor is very quiet and the duo battery system is worth the extra money.
Full fenders,integrated head and tail lights are just more great positives for this bike.

Love the bike. Rides better than the Stunner.

Clay

My bike can’t accept the battery. The top rail doesn’t allow the clearance.
My only beef. I hope to get this resolved is the extra battery.

It works great. No problems with it so far.

Mudd and dirt all day

What a bike,I am very happy I found a option for a mid drive bike that didn't break the bank account.
It has been out on the muddy trails since I got it and it's a winner.power to spair and more distance then I have time to ride.
The duo battery system is a game changer.

New motor

Great support, fast delivery of new motor

Biktrix asked for a review for the battery release knob I purchased

I purchased a replacement knob for the battery release. It was shipped the same day and made it to Vermont in two days. Awesome customer service. The knob came, all shiny and clean. It was brand new. I took the old broken one out ad the new release knob gives me a nice piece to get my fingers on and it turns just like a well made lever would. This is one of the best turn-y things I've ever turned. It's like it was made for fingers.

Excellent fork!

Was an easy install on my Aventure bike. works and looks great!

Ride on

Got my bike less than 10 days after ordering and had all my questions answered along the way. Bike showed up as ordered and operated great right out of the box. I opted for the 11 speed and Wren hub. I’m looking forward to riding into work this summer. Overall, this bike is a blast to drive and is very well put together. Cheers !

K
Canvas Pannier Bags
Kevin Johnson
Biktrix accessories

Great products everything I bought unfortunately shipping very expensive

2nd battery

I'm putting my spare battery into service by running 2 batteries in parallel. I have 2 fat tire hubbers with dual batteries that make single battery setups seem feeble. This mounting plate will go on a heavy duty rear rack on my FS Ultra. Couldn't be any bumpier than the racks on the hubbers, keeps the contacts shined up. Dual batteries do more than just increase range. When a single battery is below half charge, the available power becomes increasingly unavailable due to voltage sag under load. Bellow 1/3 charge a single battery is almost useless. A dual battery setup will provide full power as low as 25% charge without issue. Useable power range is therefore more than doubled by adding 2nd battery. Why? Max current draw on a single battery is, say 30amps, with 2 batteries in parallel the max draw is only 15amps per battery. Therefore the voltage drop in each battery is minimal when under full load. A single battery will suffer severe voltage sag bellow 1/3 charge, that = no power, battery stress and will trigger the BMS into limp mode or full shut down.

All new drive train for my Ebike

All the SRAM components are very smooth and function well. My new K11 chain however broke in less than 7 miles.

The crank arms stripped out.

I like the bike. Would be awesome, but the crank arms threads stripped out where the pedals go. I had the bike for barely a weeks. Rode it three times for a total of 12 miles. Biktrix is working on a solution for me. I tried changing the arms myself, but my universal puller is not working on the arms.

A
Biktrix A-Bars
Allan Germsheid
Stolen bikes replaced

They were shipped quickly and only took 5 days to get to California-everything was assembled &packed nicely

Excellent bike for the money

Took my first ride on the Monte Capro Ultra this weekend and it performed flawlessly! Great torque going up steep hills as long as you are peddling and in the right gear since I find that the throttle option is only good on mostly flat roads. Brakes were excellent and display from Bafang was very good as well. Overall better than my other 2022 Giant E-Trance MTB! Thank you Biktrix for making a great bike with great customer service and fast shipping from Canada!

Just what I needed

I needed a place to mount my phone holder so that it would not block my view of the display. This Extension mount is perfect. I connects to the handlebar stem, and when secured it is super stable and strong. Now I can place my phone where I can easily see it, and my display is also fully visible. I even have room for another accessory if needed. It is a great quality extension mount that is also a terrific value for the price. 5 stars from me.

Lock ring tool and customer service

Tool worked great and customer service was excellent

Great service

Fast service love my classic Duo—regularly do 50 mile rides—doing a 109 mile ride this summer

Speed Sensor Installation Failure

I havent been able to find ANY bike shops in all of Southern California that will work on Bafang electrical systems on bikes that they are not dealers for.
I am attempting to install the sensor myself and am finding the "Online" suupport quite simplistic and not the same as my bike. Quite disappointed that my 15 month old Jugg Ultra Duo 3 is breaking down just three months after the warranty period. No service available on this bike. ;-(

Bitrix replacement motor

New motors installed and working as should. Problems was the cost of shipping was over $200.00 dollars American almost $300.00 Canadian and don’t understand why as a Canadian customer I was billed USA ! Also I inquired about a new e bike you had on promotion for $575.00 and said I already bought two bikes when you were promoting and also 2 spare batteries! Yet your representative said she would let me know if she could sell me one for a spare but I have not yet got back to me with an answer?? We come to Florida for 5 months in winter and rely on our bikes for transportation and keep us physically active we are 70 years old and have road our bikes 4000 kilometres and enjoy theme a lot and due to Christmas holidays and miss communication we were without working bike from December 23 till February 5 . Please advise me if we can get the deal on third bike for spare. Still a loyal customer and have much praise for your products but very disappointed with repairing and evaluation process thanks John and Catherine