Happy Customers

Our passionate and global customer community informs and inspires. Biktrix riders share travel stories and photos, offer tips on after-market upgrades, and connect with each other through their common bond as Biktrix eBike owners.

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Real Customers. Real Stories

Read below as real customers share their experience with their Biktrix eBikes and how much everyone loves our electrical bikes!

Cancy C

"It Gave Me An E-Grin From Ear To Ear."

1st ride was 20 miles from home & it gave me an E-Grin from ear to ear! With the speed, torque sensor and thudbuster, I was blown away!

Michael D

"Things Have Changed"

Los Burros road, Pacific Valley, Big Sur, CA. I tried to ride up this grade as a young flatbelly, but the best we could do was park one car at the bottom, and drive the bikes to the top. Now, things have changed.

Daird M

"Priceless."

Being able to go faster than mosquitoes: PRICELESS!

Michael B

"The Smiles And Miles Continue."

Took my Stunner X on my first off-road ride...  The "Smiles & Miles" continue!  It was amazing! Handled the hills and bumps like a champ!

A Feeling Of Freedom

At first, Brenda was completely against the idea of an electric bike...
until she rode one for the first time.  Now, her and her husband are
riding more than ever and having a blast doing it! 

Brenda's knee injury no longer holds her back from exploring her beautiful community.  Watch the film to hear their story.

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A Swiss Army Knife of Bikes

Highly recommended if you want a Swiss Army knife of bikes! It's a beast and I enjoy it every time I ride - checks all my boxes and puts a smile on my face.

Thanks to Roshan and the team for a great package!"

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Changed My Life

"As far as I'm concerned the Biktrix Juggernaut is one of the best e-bikes you can buy. The experience matches the specs and won't disappoint. You can find cheaper bikes, but Biktrix knows what they're doing, and they're a great company to deal with both before and after purchasing. It's an awesome bike at a good price and I can't recommend it enough.

Overall I couldn't be happier I made the decision to order the Juggernaut. It hasn't been that long but it's already having a positive impact on my life."

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#ilovebiktrix

Customer Reviews

Based on 4925 reviews
76%
(3762)
11%
(538)
6%
(293)
3%
(126)
4%
(206)
Haven’t received

Haven’t received

Easy to Install, good stopping power.

Ordered these as a replacement to the standard pads that came with the Tektro brakes on my Jugg Classic Duo. Easy to install, and appear to have good stopping power. The original pads lasted just over a year (3000 km) so we'll see how they hold up. They do sound slightly different on the rotors, but I'm not sure if they're necessarily louder or not. Would likely recommend.

Excellent product

Finally received our his/her Jugg Lites ST

Easy to assemble and make adjustments as required

Customer service was excellent

Love the build quality, looks great and the BOGO makes it quite to purchase!

Nice work Biktrix

Chris and Marsha - North Bay Ont

Pannier

Seems like good material and waterproof. Thought it would be a little larger.

2024 Juggernaut XD 27.5 FS MTB NX 1x11

Patience is a virtue, and when you buy a bike like this, not only do you take your time making sure everything is right about the bike you mentally learn what it's capabilities are before you set foot in its territory.
I said all that to say this, this is a great company, and they are on cutting edge ideas when it comes to power, torque and comfortability.
A company that needs to grow.
Will give more reviews as I'm able to spend time on this new MTB.

J
Canvas Pannier Bags
Jeffrey Trader
Great Saddle Bags - Bigger than you think

These heavy sturdy spacious bags carry everything i ever want to bring on a ride. Pack a picnic. Carry everybody’s layers, locks, water, library books, produce from the farmers market. Even comes with a rain cover.

D
Sturmey Archer Wrench
Daniel Simard
Wrong wrench - no refund

Bought the wrong wrench and there's no refund. I have a 40$ gift card and nothing to do with it

D
Juggernaut FS XD Fat
DANIEL JABLONSKY

Juggernaut FS XD Fat

Where is my bike.

Bike has not been delivered. Purolator says tomorrow but I have my doubts. Not a happy camper at this point.

M
BiktrixCare+
Marsha O'Connor
Shipping issues

We loved the idea of purchasing from Biktrix...unfortunately the bikes never arrived...customer service has been pleasant but we still have no resolution to the shipping issue that started 2 weeks ago

Armageddon Headlight Plug & Play Kit w/ Universal Handlebar Mount

C
Juggernaut Lite Step-Thru
Colleen Mckennitt
colleen mcoennitt

Love our E-bikes thanks

J
Swift Step Over 3
Jean-Pierre Québec
C'est mon deuxième!

Il y a deux ans, après avoir comparé de nombreuses marques et modèles de vélo, j'ai acheté un Biktrix Swift Step Thru 2 pour moi et un autre pour ma femme.
C'était un excellent achat.
Et malheureusement mon vélo s'est brisé parce qu'il s'est décroché du porte vélo de la roulotte.
J'ai refait le tour de ce qu'il y avait sur le marché pour en acheter un autre, parce qu'il était foutu, et j'ai trouvé encore que le Biktrix Swift Step Over 3 cette fois-ci était encore le meilleur choix pour moi.
Vraiment très satisfait encore avec beaucoup d'améliorations sur cette nouvelle version.
Je préférais par contre l'écran de la version précédente mais sinon pour tout le reste je trouve encore mieux.
J'ai choisi le Step Over cette fois-ci plutôt que le Step Thru pour plus de rigidité du cadre qui est un avantage en étant bien chargé, surtout à plus haute vitesse en descente.
La géométrie du cadre est également très améliorée, la roue avant donnant plus de liberté pour les pieds en manœuvres serrées à basse vitesse dans les sentiers, et guidon droit très utile dans ces cas-là (j'en avais mis un sur mon autre vélo).
La selle est très confortable aussi sur de longs trajets.
Possibilité de fixer un support avant.
Je l'ai acheté en ligne et reçu par Purolator à la maison en quelques jours tel que commandé.

Frustration

Still dealing with a nonworking bike hopefully it will be resolved soon

Great bike

A real nice riding powerful ebike. The wren upgrade is great.

Great Battery

Gives my Biktrix Ultra Eagle a greater range than the standard battery. It is heavier, but there is no noticeable difference in weight when biking. Looking forward to even longer rides.

Wide Comfort Saddle

This was $40 well spent! The extra width and the support springs are a real comfort and make the ride so much more enjoyable. My wife is 112 pounds and I am 175 pounds. The seats work very well for both of us.

M
Juggernaut Lite Step-Thru
Marsha O'Connor
No order received

Disappointed that we have still not received our bikes.

What to do next

Really like the bike, has a fantastic ride didn’t have to make any adjustments. Spent a lot of time on both front and rear fender noises. Rear one was loose from the start. Now I realize I don’t have 11th gear and have delayed shifting when shifting up. The pannier bag doesn’t fit the rack properly. All in all, I still like the bike, and hope to resolve this.

M
2-Bike Hitch Rack Carrier
Michael Stewart

I was very happy placing my order with Clayton of Biktrix. He helped fitting me into the correct bike.

G
Biktrix Flexi Pannier XL
George Botyanski
Flexi pannier

Looks great; just waiting for the bikes to arrive, so I can use the flexi pannier XL

Delivery

I have not received my order yet

M
Juggernaut Lite Step-Thru
Michael Stewart
Juggernaut Lite Step Through - 2 for 1 Deal

My wife and I just received our new bikes from Biktrix 10 days ago and have already driven them 70 Kms. We covered some very fun rail trails and some bike trails around the Hamilton harbour waterfront. We are very happy with our purchases and how well the bikes perform. We are having so much fun with them and totally recommend them to all are friends and family.

verry nice.....

i can ride more 50 KLM no pedaling at 32.5 klm hrs and more than 150 pedaling love it Merci Biktrix you are top bike cant wait to buy one off those XD