I am glad I was contacted by the owner from this company with regards to an order I placed, after several times in attempting to get in contact to fix my "issue" and purchase a quality replacement charger.
Of course, it was a generic template email - but nonetheless one sent with this great story how his bikes affected a grandfather and his grandson. Very moving.
I now have a battery charger that probably fried out my batteries when initially plugged in (being a wrong voltage and amp was sent, and I received wrong direction from the company itself.) Twice. So now I have this $4300 (at MSRP) priced Bike that is marked down to $3299 since it was discontinued or "overhauled".
I have two different set of instructions from the same place, NOT YOUTUBE, NOT TIKTOK. From the bike manufacturer in Canada. A $100 useless charger, that sucked the energy from my home and bike and by golly if I am not finished with this rant...they want me to purchase two $600 new batteries. ANYONE FEEL LIKE THERE IS SOME SORT OF TOMFOOLERY HAPPENING HERE? Something like this ever happen to you fellow consumer?
If you get too big to take care of your valued clients, and don't hire help to help people with their issues but you just keep selling things and opening more stores...I have to step up and say something.
