Hi Curtis,
Concerning the external battery, thanks for the (now I know I can say it), « as usual » great response and service.
I received a bike with +/- slight surface damage. I documented that in the photos included in this conversation string. Of course, the main problem was that the bike was not turning on. We solved that together on Thursday evening. In the process I got to disassemble and reassemble the whole bike, specifically the engine. So now I know the bike really well.
Q. Will the fact that I worked on the bike affect the warranty in any way?
I quickly tried the bike out Friday (I went around the block twice) and it seemed to be working ok. I will do a in-depth analysis in the next few weeks and give you (and your team) a full review.
The 3 hours I spent with your bike mechanic (I’m sorry but I forgot his name) and you Thursday evening, convinced me that you are a responsible company dedicated to your clients.
This is actually better that receiving a bike with no problems because it means I can count on you guys.
Thanks again!