My battery thumb lock on Hub Duo broke. It was made of plastic. Biktrix support sent me a metal one as a replacement. That is good because it now will never break again. The support of Biktrix is very good. They are very fast to respond if you have a problem with your bike. The bikes are not perfect, no bike is. Any bike can have a defect. But what makes a bike great is if the company that sells it, supports it. Biktrix does that.

The original knob was plastic and broke easily while the replacement appears to be metal and obviously much more durable.

No issues with rectifying my problem.
Shipping took longer than expected but I’m happy and know that shipping times are out of your hands.

All good

Awesome service Battery was replaced immediately