Biktrix is proud to introduce our latest warranty option for all clients on all products. With these latest upgrades, we will guarantee primary customer service and premium care for your eBike.
Standard Warranty that is included for all our eBikes for basic coverage
- Battery & Charger
- Cables, Wiring, Electronic Sensors
- Front and Rear Suspensions
- Motor* & Controller
$199Standard + 1 Additional Year
Enhance your coverage to keep your ride cruising.
- Everything in Standard
$349Standard + 2 Additional Years
The Ultimate coverage for your eBike, for complete peace of mind.
- Everything in Plus
- eBike Frame
This package can be purchased within 30 Days from the date of delivery or while placing the eBike order whichever is earlier. BiktrixCare+ will cover the following list of eBike parts for manufacturing defects under the respective packages. BiktrixCare+ Gold is transferable once from the original buyer to another person subject to notifying the transfer of ownership to BEB.
BEB will request to ship the motor to the Service Centre if the defect is fixable. Labour and parts cost is included in the motor service at BEB’s Service Centre. If the defect is unfixable BEB will issue a refurbished replacement. Shipping charges are excluded for the motor service. For Hub-Motors the maximum liability is the cost of the motor.
**Cancellation & Refund
BiktrixCare+ alone cannot be cancelled or refunded once the bike has been shipped. If the bike is returned under the first 14-day return window for a refund, 100% of the amount paid for this package would be refunded. If BEB decides to sever all relations with an owner under Section 19 this package would be deemed terminated with no refund